How can I get in contact with Customer Service?
There are multiple ways you can get in contact with us. From dropping us an email to sending us a Tweet. Find your preferred way of contact on the contact page.
Has my order been dispatched?
You’ll receive an email including your tracking information for your order as soon as it’s been dispatched. We’ll also send you email updates throughout the delivery process, so you know where your parcel is.
In an effort to move to a more paperless solution over the next 12 months we'll be moving away from including a paper copy of your dispatch note in your parcel and so your dispatch note which includes, order and returns information as well as any pre-paid returns labels will also emailed to you. We're rolling this change out over the next 12 months so in the meantime you might get a paper copy and an email.
How do I track my parcel?
You can follow the progress of your order tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven’t received your parcel, please don’t hesitate to contact our Customer Service team.
What if I receive the wrong item, what can I do?
If you have received the wrong item, or there is a fault with it, please contact our staff team through email or our social media platforms.
If I'm not home when my delivery is expected, what can I do?
Don’t worry; all of our couriers will try two separate delivery attempts to the address you’ve supplied. For standard delivery, a third attempt is possible whereas the next day delivery service can be taken to a store for collection. Where possible, a signature is obtained on all our deliveries so the couriers may attempt to leave the parcel with a neighbour. If you’d like to allocate a neighbour for your delivery simply add a note to the ‘Special Delivery Instruction’ tab during the checkout. Unfortunately, any action other than obtaining a signature is down to the courier’s discretion.
Will I have to sign for my delivery?
If you’ve placed your order with standard delivery service you may be asked by our couriers to sign for your delivery. If you’ve placed your order with our next day delivery service, you will be asked to sign for your delivery.
Can I ammend my delivery address after purchase?
We know that you want your new plates quickly so we aim to process your order as soon as we get it to make sure you get your order delivered as soon as possible. So unfortunately, once the order has been processed we’re unable to amend your delivery address.
Can I deliver to an address which is different to my billing address?
Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just have to make sure you do this yourself before submitting your order; we can’t change this information once the processing has begun, unfortunately.
How can I cancel my order?
You can cancel the contract for your order within 14 working days starting from the day after you receive your order.
If you wish to exercise your right to cancel after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive your order. Please contact us by email firstname.lastname@example.org
Make sure you quote your order number in all such correspondence.
If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of these products while they are in your possession.
As a consumer, you always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the above returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
How do I return an item?
If you would like to return an item, please contact our staff team through email or our social media platforms.